AKARA pieces are made on demand. Once an order is placed, production begins — so orders cannot be cancelled.
Returns
A return is accepted only if both of the following are true:
The product arrived damaged
You recorded a clear unboxing video while opening the package (full opening, no cuts), showing the damage as received
Without a complete unboxing video, we cannot accept a return or refund for damage claims.
Refunds
Approved damage claims (with unboxing video) are eligible for a replacement or refund, at AKARA’s discretion. Change of mind, liking/disliking the piece, or damage after delivery are not covered.
To start a claim, email us with your order details and attach the unboxing video within a reasonable time after delivery.
